The Ponemon Institute found 47% of consumers have had their personal information compromised due to a company’s data breach. Are you at risk? There are two types of companies: ones that have been hacked and ones that will be hacked. Studies have shown data breaches are not only more common than ever before, they’re also […]
What’s Should Be Included In Your Boston Managed Services Program?
Which IT Company To Choose Based On What’s Included In Their Managed Services Program For Boston Businesses? Low-level IT workers average $50,000/year. CIOs average $150,000/year. Those two numbers alone are enough to make businesses of all sizes and industries consider using Boston managed services instead of in-house staff members for their IT solution. But it’s […]
5 Signs It’s Time To Change IT Providers
By the nature of their work, most IT service providers are naturals at hiding behind their curtain of wires and technical jargon. However, there are some IT providers that will charge you for services you’ve never heard of before, and barely meet your demands for basic amenities. We’ve compiled a list of five indicators that […]
5 Keys to Finding Exceptional Strategic IT Consulting
Leverage technology as a business enabler How do you leverage technology as a business enabler instead of letting IT be another expense? Most businesses in the Houston Business Journal’s Book of Lists use a strategic IT consulting company to help make the most of their investment. Here are 5 key factors of an exceptional strategic […]
Mobilegeddon Is Upon Us… Go Mobile Friendly or Watch Your Website Traffic Plummet!
Google’s mobile friendly update arrives, and it’s just the beginning of what’s in store… On April 21st, 2015, Google released a mobile friendly update, known as Mobilegeddon, wherein websites are ranked in mobile search results. Essentially, websites that don’t cater to proper functionality and visibility on mobile devices won’t rank as high. According to Google, […]
vCIO Services – Your Expert Guide to IT for the Success of Your Business!
A Chief information Officer (CIO) is someone who guides large corporations through the intricate and complicated world of information technology; creating strategies and protocols that are tailored to work for their specific needs. However, most small to mid-sized businesses cannot afford to hire a CIO. That’s where we come in! ✅ Boston HelpDesk - Managed IT Services Provider in Boston provides your business with […]
Response Time vs. Resolution Time: Understanding your SLA
The IT industry is riddled with industry-specific acronyms and complex terminology. If you’re not too familiar with the field, hearing an IT professional talk shop can sound like a whole different language. This language barrier can make it difficult to evaluate different IT companies when you’re trying to decide which one can actually meet your […]
We’re Here When You Need Us
[ring… ring… ring…] Is there anything more frustrating than being forced to wait when you need help immediately? [ring… ring… ring…] When you call your IT support company during normal office hours, ideally you will get an answer instead of having to leave a message. [ring… ring… I’m sorry, we can’t come to the phone […]
Trouble Remembering to Call?
Karen Turner, CEO of Turner Efficiency has shared another great tip on how to make yourself and your team more efficient using technology. Check this out. Returning calls can be difficult to remember. Make it easier by having the caller do the remembering. In other words, when you receive a phone call during a meeting, send a […]
What Makes Business Continuity So Vital?
Information Technology is the backbone of every business these days. Your company depends on its systems functioning properly every day. Are you prepared for the moment when disaster strikes and you can no longer access your important records and systems? Data disasters come in many shapes and sizes; an unexpected power surge or outage, cybercrime, […]
Does Your IT Service Provider Know How to Take Care of Your QuickBooks?
QuickBooks is one of the most popular financial software used by small businesses. Countless businesses use it to keep track of their books, whether they do accounting in-house or connect with a bookkeeper outside the office. Companies that use QuickBooks rely on it to stay on top of their finances and keep everything in proper […]
Urgent Warning: Do NOT Install MS Office Update 14.5.0!
Installing MS Office Update 14.5.0 WILL Impact Your Ability to Use Outlook! Mac Office 2011 version 14.5.0 was released on May 12th, 2015, however, most users are reporting serious issues after installing the update – so we strongly urge you to avoid doing so. After updating, many users reported an issue with Outlook – the […]